Asked before, answered plainly.

It is simpler than the word suggests. You tell us what needs to happen. We find the right person, agree the terms, manage them, and confirm it is done. The value is not the task. It is that we already know who to call, so nothing takes three weeks and four bad quotes.

No, and we would not want to. They know the family. We know the suppliers. Most of our work arrives through an assistant who wants a network to call rather than another set of cold enquiries to make. They stay in control of the relationship throughout.

Either a retainer for ongoing work or a fee per project, agreed before anything starts. Where a supplier pays us a commission we tell you and it is deducted from what you pay. You never pay for the same thing twice, and you always see the supplier's own price.

Within the hour in working hours, and at any hour when something is live. You reach a person who can act, not a ticket queue. If we cannot solve it immediately we tell you when we will.

No membership, no joining fee, no waiting list. Some clients use us continuously across several houses. Others call twice a year for the things that matter. Both are fine.

Based in the south of France and working globally. Deepest in Europe, long established across Africa, and reaching into the Americas and the Pacific through partners we have met in person. If we do not have real coverage in a place, we say so rather than improvise.

Independent, owner led, and doing the work themselves. We meet them, we test them with a real request, and we keep the ones who tell us honestly when the answer is no. A supplier who cannot say no is a supplier who will fail you at the worst moment.

We do not advise on wealth, tax or legal structure, and we do not hold client money. We introduce you to people who do that properly and we stay out of it. We also turn down anything we cannot deliver to the standard we would want ourselves.

Mutual agreement before anything is discussed. We never name a client, to anyone, including other clients. Every supplier we bring is bound by the same terms, and information reaches them only when a request requires it.

You, anyone you nominate, and the two or three people here who handle your work. Nothing is shared with a supplier beyond what a specific request needs. Ask, and the whole record is deleted within thirty days with written confirmation.